DSE Plus

Prevent-IT! Contact Centre Safety DSE training Prevent-IT! Contact Centre Safety DSE training Prevent-IT! Contact Centre Safety DSE assessment Prevent-IT! Contact Centre Safety DSE self-assessment analysis Prevent-IT! Contact Centre Safety assessment follow-up DSE Plus trains staff in how to use workstations safely and avoid both the risks targeted by the Display Screen Equipment Regulations (amended in 2002) and others affecting contact centre staff, such as those addressed by the Control of Noise at Work Regulations 2005.

Prevent-IT! Contact Centre Safety DSE Plus works efficiently, delivering instant action-orientated analysis and achieving time and cost savings relative to traditional training and assessment methods. The metrics use current data only, and analysis may be pre-set by department to focus follow-up action and delegate responsibility effectively.

DSE Plus' coverage includes:
  • eyesight tests
  • eye to screen distance and angle (PCs and laptops)
  • organising space
  • keyboard and mouse use
  • voice health, headset use and noise
  • dazzle, glare and reflections
  • posture
  • legroom, movement and exercises
  • familiarity with software
  • hot desking / touchdown centre use and hygiene
    • DSE Plus' self assessment questionnaire is comprehensive and concise. It enables the results administration system to provide in-depth analysis, while employer and employee each receive the same date and time stamped confirmation of the answers given.

    Knowing the "hows" and "whys" of contact centre safety makes it possible for staff to deal with issues correctly and prevent problems. Developed in association with Oasis Health & Safety, DSE Plus enables DSE users to make an active contribution to employer compliance and to achieving efficiency gains.

    Higher productivity and reduced sickness absence, like improved customer service, are a sign of staff satisfaction. Without good health and safety, motivation is not sustained. DSE Plus is a visible expression of the importance attached to staff health and safety.

    DSE Plus provides interactive training based in an immersive 3D virtual contact centre. It avoids jargon, using a variety of visual and verbal "hooks" to show and characterise both good and bad practice and to bring the benefits of good practice home to DSE users, personally.

    Delivered directly to each workstation, DSE Plus is an all-round timesaver. Training can be scheduled when convenient, and induction and moves between workstations speeded-up. It can be interrupted to allow users to deal with priority tasks, then resumed. DSE Plus also shortens response times and delivers future protection, making it easy to keep compliance monitoring up to date and gain instant access to historic records.

    To see DSE Plus for yourself, contact Inside Track Media.



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